Frequently asked questions
Answers about hours, booking, emergencies and finding us. Can’t see your question? Call or message us on WhatsApp.
Is the emergency department at Al Quds Polyclinic open 24 hours?
Yes. The emergency department sees patients 24 hours a day, seven days a week, including Fridays, and you don’t need an appointment. In a life-threatening situation, call the Saudi Red Crescent on 997.
Where is Al Quds Polyclinic?
The polyclinic is on Makarona Road in Al Faisaliyah, Jeddah, directly opposite Hyper Panda. You can open directions in Google Maps from our contact page.
What are the clinic hours?
The clinics run two sessions: Saturday – Wednesday: 9:00 AM – 12:00 PM, 5:00 PM – 10:00 PM; Thursday: 9:00 AM – 12:00 PM, 5:00 PM – 9:30 PM. On Fridays only the emergency department and pharmacy are open. Individual doctors’ schedules vary, so please confirm your appointment before you come.
How do I book an appointment?
Book online on our patient portal (https://alquds.oss.cyberagora.sa/en/Customer/clinic/book): sign in, then choose the clinic, doctor and a time that suits you. You can also call 920020166 or 012 697 0224, or message us on WhatsApp at 057 011 8287.
Is there a 24-hour pharmacy?
Yes. The polyclinic’s pharmacy is open 24 hours, so you can fill a prescription after a clinic or emergency visit at any time without leaving the building.
Do you accept health insurance?
The polyclinic works with health insurance companies, but contracts and networks change. Send a photo of your insurance card on WhatsApp to 057 011 8287 before your visit and we’ll confirm your cover.
Do you do expat worker medicals and health certificate exams?
Yes. The polyclinic has a check-up centre for expat workers and food handlers that serves individuals and companies. Contact us before you come so we can explain the current steps and the documents to bring.
Is there a lab and X-ray on site?
Yes. The laboratory and X-ray department are in the polyclinic’s own building, so the tests and imaging your doctor asks for are done without going elsewhere.
Is the building wheelchair accessible?
Yes. The building is wheelchair accessible. If you have any particular needs, let us know when you book.
How can I pay?
You can pay in cash, by card or with contactless mobile payment.